HipLink Blog

What Does an Integrated Alert Notification System Look Like in Application?

How an organization responds in the first 24 hours of an emergency can make the difference between minor issues and full-blown catastrophes. It’s critical to have a thorough, integrated notification system in place to help employees understand when an incident occurs, the scope of the damage, and what steps to take to remediate the issue.

  35 Hits

Recovering From Ransomware: Post-Incident Activities to Get Back on Track

Ransomware is a type of cyber-attack that involves hackers encrypting a victim's data and demanding a ransom in exchange for the decryption key. Ransomware attacks have been on the rise in recent years, with 2021 seeing over 623 million ransomware attacks worldwide.

  67 Hits

Can You Contain and Eradicate Ransomware in Your System?

While there are many different types of disasters that can strike your company’s IT network, nothing is as frightening as a ransomware attack. Ransomware is a general term used for any kind of malicious software, or malware, that disrupts key systems until you pay off a ransom.

  108 Hits

The Rise of Ransomware and How to Detect It

In May 2021, the Colonial Pipeline, which transports gasoline and other fuels from Texas to New York, was hit by a ransomware attack. which resulted in the shutdown of the pipeline, caused fuel shortages, and gas prices spiked in several states. The company ultimately paid a ransom of around $4.4 million to the hackers to regain access to its systems.

  167 Hits

Are Overlapping Business Systems Confusing Your Team?

In the IT world, new processes and solutions are released every day that promise to overhaul systems, streamline activities and generally make life easier for the department. But the problem is these disparate plug-and-play patches are often not designed to serve as holistic solutions.

  202 Hits

After-Action Reporting and Why It’s Important

As much as we might wish otherwise, mission-critical emergencies can and do happen. While the initial focus is on correcting the problem, it's also essential to do a postmortem of what occurred. This means you look at what went wrong and determine if the situation was avoidable or inevitable.

  168 Hits

How Communication Challenges Cost Your IT Department Money

No one wants an emergency to delay or completely halt daily operations. But even with a state-of-the-art IT department, this reality can’t be completely avoided.

  226 Hits

Is Multi-Modal Messaging Required for a Solid IT Incident Management Strategy?

You’re an IT service provider with a client account where a critical server that manages payment processing just crashed. You need to get that server operational immediately. And every minute that it’s down can represent thousands in lost revenue for your client.

  243 Hits

Does Your System Have the Coordination and Visibility for Fast Issue Resolution?

You’ve been brought on as an outside IT provider. Your company’s primary purpose is to oversee routine IT needs. But more importantly, you’re the first line of defense if your client’s system crashes, experiences an outage, or any other issue that interrupts routine or critical operations.

  384 Hits

The Importance of Having an IT Disaster Plan Ready Just in Case

Disaster recovery planning is a set of business practices that allow an organization to defend against downtime, ensure stability, and mitigate problems during IT-related events.

  328 Hits

What the Heck Does Cyber Security Even Mean These Days?

When you think of a cyberattack, you might think of a basement-dwelling teenager spending hours trying to break into business networks.

  384 Hits

Cyber Security Training Might Save Your Company

Cyber security isn’t just a matter of IT. Adequate security relies on system-wide coordination among people and processes, touching every aspect of IT administration.

  384 Hits

Cyber Security Essentials for Any Company

Compared to the previous years, 2021 saw a significant increase in cyberattacks. IoT rose by 6%, cryptojacking rose 19%, and ransomware attacks rose by a staggering 105% between 2020 and 2021. Regardless of the size of a company, having adequate cybersecurity equipment and protocols is essential for any successful business. 

  467 Hits

The Real Impact of IT Outages

IT downtime is a certainty in any business. Even with advanced cybersecurity planning and ironclad disaster recovery tools, most companies will eventually need to contend with a loss of system operation.

  477 Hits

What Does a Successful, Comprehensive SLA Look Like?

Famed American poet Robert Frost wrote “good fences make good neighbors” in his 1914 poem, “Mending Wall.” While the literati might like to spend countless hours parsing every word in that phrase, we’re taking it more literally.

  490 Hits

Communication is Crucial for SLA Success

Anyone who's ever worked in a client-facing role knows that contrary to the adage, silence is not golden. Client relationships — especially contractual obligations and expectations for deliverables — require healthy and effective communication.

  581 Hits

Setting Up an Automated SMS Notification System for Citizen Emergency Mass Notification

As more municipalities move to automated citizen notification systems, it is important to consider best practices for implementation. An automated citizen SMS notification system can be a valuable tool for emergency management and public safety officials. When used correctly, it can help to keep the public informed and safe in the event of an emergency. 

  1051 Hits

Unify All Teams and Devices With a Single Solution for HIPAA Compliant Communications

Healthcare organizations have long struggled with the challenge of unified communications. The demands of providing quality patient care while complying with HIPAA regulations can be daunting. However, there are solutions available that can help healthcare organizations to streamline their communications while remaining compliant with HIPAA.

  1042 Hits

Does Your Business Have an Emergency-Proof Alert Messaging System?

With so many employees working remotely, there's a greater risk of disruptions to communication. And when disasters strike, having a way to quickly and efficiently send out alerts can mean the difference between life and death.

As a business owner, you know that disaster can strike at any time. Whether it's a fire, a flood, or a power outage, you need to be prepared to protect your employees and your customers.

  834 Hits

How to Prioritize IT Problems to Maximize Productivity

“If you have ten priorities,” a wise person once said, “then you have no priorities.” Nowhere is this more true than in the world of IT incident management. All IT incidents are a top priority–to the people affected by them. 

  536 Hits
Request a Demo Request a Demo Learn More Learn More