In today’s fast-paced business environment, IT infrastructure downtime is unacceptable and detrimental to business operations. Instant worldwide communication is crucial, and any network infrastructure failure can disrupt business continuity.
One significant issue that companies face today is IT alerting. Many systems are equipped to notify the appropriate IT personnel during an outage. But what happens when the communication method for your alert system is the part that’s down?
The following case study examines a law firm that encountered this issue and how HipLink provided an effective solution.
Case Study: A Law Firm's IT Alerting Challenge
A large national corporate law firm identified gaps in its IT alerting system. The firm’s network monitoring application was robust, sending email alerts to IT staff whenever issues arose. While this system generally worked well, relying on email as the primary communication method posed a significant risk.
Challenges emerged when critical messages failed to reach the right personnel. Concerns also grew about how the system would function if the email server experienced an outage. The firm needed an additional layer of IT alerting, a reliable workaround to ensure IT staff received alerts even when email was unavailable.
The Solution: HipLink’s Wireless Alert Notification Software
The law firm’s employees, who required constant access to data, used wireless laptops and mobile phones. Therefore, the firm sought a solution that could communicate with these devices through an alternative to email.
HipLink Solutions’ wireless alert notification software provided the perfect solution. Since the firm already used Microsoft Operations Manager and SMARTS, HipLink integrated seamlessly, offering a reliable workaround during emergencies. HipLink’s software supports several host protocols, including TAP, WCTP, SNPP, SMTP, DTMF, and HTTP—essentially, it works with all commonly used communication protocols in the digital world.
In this case, the law firm utilized the TAP protocol. TAP allows easy message transmission over landline modems, bypassing any affected internal systems. This workaround enabled designated IT team members to receive alerts even when email was inaccessible.
HipLink’s industry-leading software and team provided an innovative solution to a critical problem. Effective IT alerting systems ensure that the right people are informed about issues promptly, enabling swift resolution. Reduced downtime leads to better customer experiences, increased revenue, and stronger business relationships.