Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our fourth IT incident in this series we will be looking at how to streamline the coordination and communication of tasks, so you can better know who is and who is not doing which things.

Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our third IT incident in this series we will be looking at how to enhance communications that are limited to email and SMS.

Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our second IT incident in this series we will be looking at how to resolve after-action reporting that is not sufficient enough to improve future response.

Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our first IT incident in this series we will be looking at how to resolve inefficient workflows between disparate systems and point solutions. 

Many industries and organizations use critical communication and emergency messaging to ensure safety and to save lives. With the most up-to-date technology, these organizations communicate quickly and safely during those times when they need communication the most. When you choose your emergency communication software, though, make sure that it comes with fast, easy installation and overall user-friendliness.

This is a series of posts on ways to mitigate the costs of IT downtime by improving communication. As the proverb goes, “the best time to plant a tree was twenty years ago. The next best time is now.” Ask PG&E if an ounce of prevention might have prevented a ton of heartache.

Famed American poet Robert Frost wrote “good fences make good neighbors” in his 1914 poem, “Mending Wall.” While the literati might like to spend countless hours parsing every word in that phrase, we’re taking it more literally.

In a perfect world, companies would never experience business relationships with service providers, vendors, or even clients where a disconnect occurs. Instead, everyone would be in sync, and as a result business would run smoothly. The reality, however, can be quite different.

Any textbook or guide on organizational performance management will tell you that you can’t improve what you don’t measure. The whole idea of key performance indicators (KPIs) is that they provide a brief measurement of some performance metric based on accurate data.