In our interconnected digital age, businesses increasingly depend on technology to communicate effectively with customers, employees, and partners. But what happens when an unexpected crisis strikes? These critical moments put a company’s communication infrastructure to the ultimate test. The ability to swiftly and effectively communicate during an emergency becomes a lifeline, not just an operational need.
Emergency personnel have many roles and responsibilities, often working in different locations. This makes it important for them to access various alerting media and devices that can reach them wherever they are and however, they prefer to communicate.
For example, some emergency personnel may need to be alerted through their personal cell phones, while others may need to be alerted through their work phones or dedicated alerting devices.
The urgent need for a comprehensive, reliable emergency communication system has never been more apparent. According to FEMA, the United States witnessed an alarming increase in federally declared emergencies and disasters, doubling from 59 in 2019 to 124 in 2020.
This trend underscores the necessity for advanced, rapid-response systems to ensure public safety. Enter the strategic collaboration between HipLink and FEMA's Integrated Public Alert and Warning System (IPAWS), positioning HipLink as an IPAWS-compliant Common Alerting Protocol (CAP) Alert Origination Tool.
As the digital revolution continues to alter every aspect of our lives, the healthcare industry isn't an exception. The need for remote, convenient, and accessible care has been accelerated by recent events, introducing a new paradigm of digital healthcare. A key player in this transformation is HipLink Software, providing intelligent communication and incident notification solutions that promise to meet the evolving demands of this sector.
“Service-friendly architecture” sounds like a great benefit for any type of IT system, but what exactly does it mean? What makes one alerting system’s build service-friendly compared to others available on the market? And why should agencies choose this type of system when selecting a new solution?
Fear not! HipLink is here to demystify the concept and outline the core characteristics of service-friendly alerting software.
In June 2023, Google announced it partnered with Mayo Clinic as it tries to expand use of generative AI in healthcare. Artificial Intelligence (AI), with its ability to mimic human intelligence, is positioning itself to become a cornerstone for effective communication in the healthcare industry. One of its greatest impacts lies in the realm of personalized patient communication. AI-driven platforms can process extensive patient data to tailor messages, fostering better understanding and patient engagement.
As the healthcare industry continues to embrace digital transformation, communication between providers and other stakeholders is more important than ever. HIPAA-compliant texting is a crucial tool that can help streamline communication and improve patient care without compromising on privacy and security. In this blog post, we'll explore the essentials of HIPAA-compliant texting in the healthcare sector and provide insights into best practices.
As the healthcare industry adapts to the digital era, healthcare providers must recognize the importance of effective communication in building trust between patients and providers. A 2021 survey by the Center for Disease Control (CDC) found that of all adults aged 18 and over, 37.0% used telemedicine in the past 12 months - and forecast to rise in subsequent years. With patients' expectations evolving, it's crucial to meet their communication preferences in order to improve health outcomes and patient retention.
Patients are now expecting digital healthcare experiences that mirror their digital retail experiences. With the rapid shift to digital healthcare services, healthcare providers must adapt their communication strategies to meet the evolving demands of patients. This blog post will explore how incorporating multichannel communication options can improve patient experience, retention, and overall health outcomes.
