Examples of What Hospitals Are Doing With HipLink
St. John Medical Center
St. John Medical Center has over 3,000 HipLink users in their notification center. More than 75% of the hospital uses HipLink to send various messages including trauma paging for the ER. Templates enhance workflow and will automatically populate complex messages to an entire team. Several in-house systems are seamlessly integrated with HipLink which improves the use and application of these systems as well, making information more timely and accessible so that patients receive better care.
Allina Hospitals encompass 11 hospitals, over 50 medical clinics and more than 40 specialty care centers. Allina effectively communicates to their employees, associated and employed physicians, and volunteers with the HipLink platform. Allina utilizes the HipLink department module, email input gateway, filtering tools, LDAP interface, along with several other API’s. Allina is processing about 160,000 pages each month. HipLink enables clinicians and hospital employees to migrate from pagers to smart phones because it supports full 256 bit encryption that meets the PHI requirements and it provides extensive integration options with backend systems for automated alerting to other existing systems in use such as Epic MyChart, ipMonitor, Bedtracker, DB Mail and AIMS. This integration with HipLink leverages information from multiple sources and gets it to the right people when they need it most. As a result, safety and care improve, clinicians save time, and hospitals save costs. Allina is also deploying HipLink VoIP Voice module to handle emergency mass communications.
University Medical Center (UMC)
UMC is a teaching hospital for Texas Tech University Health Services in Lubbock, TX with a 390-bed short term acute facility that manages 112,000 patient days and 24,000 discharges. As the only Level I Trauma Center in the area, the hospital provides comprehensive emergency medical services in a highly sophisticated environment. To help meet the strict call compliance requirements for their Trauma Center accreditation, HipLink is used by trauma/emergency teams in the hospital to mobilize the right personnel to their stations. The hospital has expanded its use of HipLink internally by integrating with the hospital-wide alert system. This code system notifies staff of urgent matters such as severe weather or fires and in everyday situations such as bed capacity. In addition, the hospital Pastor sponsors a “No One Dies Alone” program and uses HipLink to reach out to volunteers for vigils with terminal patients.
Kaiser’s legacy paging software previously had a successful send rate of only 80%. Message tracking was done manually and incident response time was too slow. The paging software needed to be replaced with a highly scalable, reliable wireless messaging system that could integrate with Remedy Help Desk, and receive and track up to 9,000 trouble tickets a day to over 8,000 users. HipLink provides the solution and now delivers up to 19,000 messages a day. Without a doubt, HipLink plays a key role in decreasing incident response time and resolution at Kaiser. The software is extremely reliable and its reporting capabilities make it possible for Kaiser to easily track every message sent. They can quickly look up status, send time, receiver for each message, and even view statistics that measure provider and protocol performance.