HipLink & TCS Offer New Enterprise Grade Communications Solution

Effective communication means having everyone on the same page. However, any time you need to coordinate secure communications across a diverse group — from first responders covering a natural disaster to officials at sporting events to enterprise executives to facilities managers on college campuses — the biggest challenge is ensuring that messages are delivered reliably and securely, regardless of the mobile device they are using. A new partnership between HipLink and TeleCommunication Systems, Inc. (TCS) solves the challenge, cost-effectively with HipLink’s new HipText feature.

HipLink messaging software was the missing piece dispatchers in Tooele County, Utah needed to quickly disseminate text messages to first responders and agency personnel who rely on smartphones and cell phones. “Tooele County is unique,” says Lieutenant Regina Campbell, Communications Officer for Tooele County. “We are home to a large government facility, the Tooele Chemical Agent Disposal facility at the U.S. Army Deseret Chemical Depot.”

Previously, dispatchers struggled to reach first responders, consuming valuable time and often failing to reach them in critical situations. But with HipLink in place, dispatchers can now automate the process of sending of outbound messages with virtual certainty of reaching the appropriate first responder.

Grace Hospital is committed to providing the best clinical care to patients with complicated health conditions. It looked to enhance its clinicians’ ability to focus on direct patient care while reducing alarm fatigue and increasing protection of patients’ personal health information. The hospital also wanted to improve the communications between its four locations to increase efficiencies and centralize functions.

If you’ve ever received a voicemail generated from an automated message, you’re likely familiar with the problems that arise. Typically, you’ll only get the tail end of a message and forever lose any essential information that you missed at the start of the recording — which happened while your voicemail message was playing.