While there are many different types of disasters that can strike your company’s IT network, nothing is as frightening as a ransomware attack. Ransomware is a general term used for any kind of malicious software, or malware, that disrupts key systems until you pay off a ransom.

As much as we might wish otherwise, mission-critical emergencies can and do happen. While the initial focus is on correcting the problem, it's also essential to do a postmortem of what occurred. This means you look at what went wrong and determine if the situation was avoidable or inevitable.

In the IT world, new processes and solutions are released every day that promise to overhaul systems, streamline activities and generally make life easier for the department. But the problem is these disparate plug-and-play patches are often not designed to serve as holistic solutions.

You’ve been brought on as an outside IT provider. Your company’s primary purpose is to oversee routine IT needs. But more importantly, you’re the first line of defense if your client’s system crashes, experiences an outage, or any other issue that interrupts routine or critical operations.

Compared to the previous years, 2021 saw a significant increase in cyberattacks. IoT rose by 6%, cryptojacking rose 19%, and ransomware attacks rose by a staggering 105% between 2020 and 2021. Regardless of the size of a company, having adequate cybersecurity equipment and protocols is essential for any successful business. 

Life is unpredictable in today’s world. You can’t be too prepared for an emergency. Keeping your workers safe and informed is a top priority to avoid costly lawsuits and protect your business from service interruption. Traditionally, emails, push notifications, and phone calls were the way to go, but they’re not as effective.

Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our fourth IT incident in this series we will be looking at how to streamline the coordination and communication of tasks, so you can better know who is and who is not doing which things.

Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our second IT incident in this series we will be looking at how to resolve after-action reporting that is not sufficient enough to improve future response.

Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our first IT incident in this series we will be looking at how to resolve inefficient workflows between disparate systems and point solutions. 

This is a series of posts on ways to mitigate the costs of IT downtime by improving communication. As the proverb goes, “the best time to plant a tree was twenty years ago. The next best time is now.” Ask PG&E if an ounce of prevention might have prevented a ton of heartache.

Interested in enterprise texting? Plenty of business owners feel the same way. Enterprise texting can absolutely revitalize a business’s communication. As a matter of fact, when you use enterprise texting from computer systems, your business communication can experience all of the benefits listed below. 

When sending emergency text alerts, a fast and reliable communication service is essential. Thankfully, HipLink has exactly what you need. In fact, with HipLink, you have several options for mass notifications. Here’s how HipLink can help you act fast during an emergency. 

Welcome back to our series, 8 Solutions to Resolve IT Incidents Faster. For our fifth strategy, we’re looking at how to prevent unnecessary redundancy in an organization’s communication systems.

Welcome back to our series “8 Solutions to Resolve IT Incidents Faster”. This time, we’re looking at how to easily escalate issues to the right team so the right people are responding to each incident.

Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For our seventh IT incident in this series we will be looking at how to prioritize alerts to prevent you from missing the most important ones.

Welcome to our blog series about the 8 Solutions to Resolve IT Incidents Faster. For the eighth IT incident in this series we will be looking at how to effectively communicate with internal and external groups outside of the IT team, ensuring that these communications occur as efficiently as possible.