eBook: 8 Solutions to resolve "IT Incidents" Faster

Information remains our most valuable commodity despite continued technological advances in today’s digital world. To an organization, the speed at which this information is delivered, recognized, and analyzed is critical to its success in effectively mitigating the impact of an IT incident.

In other words, the key to solving Mean Time to Repair (MTTR) lies in reducing the Mean Time to Know (MTTK). This reduction is not just a strategy but a critical step in effectively mitigating the impact of an IT incident.