Whitepaper: 8 Root Causes Of SLA Failures

Whether your service-level agreement (SLA) is with a customer or with another department inside your firm, it is critical that you adhere to its terms at all times. If you fail, the consequences can be severe - both physically and metaphorically. Recent studies estimate that service outages cost firms $7,000-$9,000 every minute even more in Fortune 1000 companies.