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Enhance Clinicians’ Ability to Focus on Direct Patient Care

Grace Hospital in Ohio is commonly known as a high stress and high fatigue environment. Operating as a not-for-profit hospital, within a hospital, Grace handles patients with the most complex and serious cardiac conditions. While they only staff experienced and dedicated individuals, all four hospitals suffered from alarm fatigue, a struggling budget, and strained communication.

 

Alarm Fatigue and its Dangers

 

What is alarm fatigue? This term describes the kind of burnout that affects nurses and clinicians in a high stress environment. Seemingly, every minute of every day, alarms go off in a hospital - given that just about every patient monitoring equipment has an alarm. It often becomes difficult for nurses to differentiate between important, non-emergency alarms, and emergency alarms.

 

HipLink leads the way in providing solutions to this problem. With our technology, alerts are sent to nurses’ smartphones as an alarm goes off. This allows the nurse to immediately see the severity of the alarm and the choice to respond to it. HipLink’s secure messaging system also maintains patient confidentiality, while giving nurses the equipment they need to do their job.

 

High Costs for a Non-Profit

 

Fighting alarm fatigue was based on two main resources of Grace Hospital: cost and manpower. The nursing profession, always in-demand, created a recruiting challenge for Grace Hospital. This was due to its four locations and highly specific work. Given that the hospital is a not-for-profit organization, gathering funding presented a challenge for its less than ideal budget and this affected manpower conditions. Without money to invest in larger technological solutions, the hospital turned to staff members to ease the burden.


The hospital’s solution included setting up a “war room.” From there, clinicians monitored all alerts. When a crisis arose, they directed the nurses to answer it. While this solution was imperfect, it was better than nothing. Unfortunately, it ate into the budget and produced an unnecessary delay in treatment.

 

Now that HipLink and other services presented by AT&T are on the floor, these war rooms aren’t needed. This saves the hospital money by easing staffing problems. Nurses work the floor instead of being on monitoring duty. More gets done and individual patient care goes back to being the main focus.

 

Communication is Critical

 

Grace Hospital now faced the final hurdle of poor communication as the hospital was spread out over four locations. Moreover, each location was housed in a hospital-within-a-hospital. This posed unique challenges to communication. AT&T worked with Grace Hospital to set up a virtual private network that saved them money and supported HipLink messaging.

 

Not-for-profit hospitals like Grace Hospital face mounting obstacles to get the cutting-edge technology that they need. Ohio’s Cleveland area is better served now that Grace Hospital’s four locations are linked. Saving money on monitoring and cutting down on alarm fatigue allows nurses to put their focus back on individual patient care.

 

 

Read our Case Study on Grace Hospital & HipLink HERE.

 

 

 

 

 

 

 

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Secure, Reliable Messaging and Ransomware

How do you keep your communication flow during a cyber attack? The recent cyber attacks in hospitals are raising many questions about safety and security within many organizations.

CNN just recently reported that Ransomware is growing and that the FBI received 2,453 complaints about Ransomware hold-ups last year, costing the victims more than $24 million dollars”. CSO Online reported that incident response teams are dealing with 3-4 Ransomware incidents weekly. They also report that ransom requests have increased considerably and that in many cases the cost of recovery is so extreme that the only valid option is to consider payment.

Criminals sneak in through various techniques such as “man in the middle” attacks, lock the system and demand a ransom to unlock it. They rely on Bitcoins (XBT) since those are difficult to trace to actual people. Many of these hackers have offshore accounts and the chances of actually getting your money back or catching someone a world away” is highly unlikely.

At HipLink we feel that the best solution is to minimize your attack surface and implement a communications platform with the ability to manage and secure your communications from end-to-end should one take place.  Our focus is to provide our customers with a complete solution for managing these requirements. Our business model has always been to build a strong communications hub with several layers of redundancy to minimize a central point of failure or compromise. This means that we do not put all of our eggs into one basket. We look at the big picture and we understand that implementation needs to be dynamic and offer seamless alternate ways to notify staff using automated intelligence.

Many of HipLink’s customers have remote and on-premise servers that communicate with HipLink and act as a back-up communication platform in case of an emergency that may compromise any of the mission critical systems running each day. HipLink’s ability to accommodate strategic communication pathways on behalf of both employees and infrastructure separate our systems from others, making them popular in many of the world’s most advanced data centers.

Our flexibility within a wide range of verticals allows us to place ourselves in a unique position that accommodates a broad range of communication requirements. This position not only improves daily workflow efficiency but can help save critical data and in many environments, lives.

   

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  • Wendy H.
    Wendy H. says #
    Great blog- thanks for posting. Really enjoyed reading it.
HipLink Wins Large Hospital Group in Competitive Runoff


When Catholic Health Initiatives (CHI) created its secure communications strategy, the leaders of the national, nonprofit health system knew they needed a comprehensive technology solution. They also knew it would be a challenge to find that solution. In HipLink, CHI found a partner that could take on that challenge and help it realize the benefits of cutting-edge mobile health communications.

CHI is a national nonprofit health system with headquarters in Englewood, Colorado. CHI operates in 17 states and includes 86 hospitals and 40 long-term care facilities. With total annual revenues of more than $10.7 billion and approximately 83,000 employees, CHI ranks as the nation’s second-largest faith-based health system.

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