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Modernizing Communication to Improve Efficiency

Tooele County was quickly emerging as a profitable and attractive destination for those businesses that were looking to find a growing base of customers. According to reports, Tooele County had also seen a major increase in job growth. Moreover, Tooele County is home to a number of tourist attractions. Tooele County in Utah is only about a thirty minute commute by car from Salt Lake City, making it an ex-urban community that continues to grow in popularity with new families and residents.

 

 

Modernizing Emergency Services

 

Due to infrastructure growth, jobs, and population, Tooele County has had to change its’ emergency services to meet the growing demand. In order to modernize the communication and improve the efficiency of the emergency services units of Tooele County, the county adapted the Spillman CAD (Computer-Aided Dispatch) system. This system uses wireless communications in accordance with a partnership through HipLink’s software.

 

By combining the Spillman CAD and HipLink software, the first responders of Tooele County are able to send and receive automated messages. Both the inbound and outbound messages have real-time updates when responding to either an emergency or a crisis in the county. Text messages are delivered automatically by HipLink’s messaging software and the cell phones and receivers of first responders are connected to agency personnel. Luckily, the men and women of Tooele County emergency services no longer have to wait five minutes or ten minutes for these messages to come through. They will be kept frequently up to date in case they are needed in the county.

 

 

The Benefits of HipLink

 

Because of HipLink’s easy functionality, a registered user of the system can easily access needed tools. For instance, the user could simply log-in, type up a message, select which group(s) of emergency personnel should receive the message, and then hit ‘send’ to relay the message. This simplification saves time and money. Tooele County saves money in their budget by eliminating the need to buy radio pagers to stay in touch with other emergency services personnel.

 

HipLink’s software allows any and all emergency personnel to receive text message updates and alerts directly to their personal cell phone or smartphone device. If first responders have a question about any text message(s), they can reply directly to the sender of the message(s) and ask for clarification if they have any questions or concerns. Instead of worrying about a lack of radio pagers or their poor functionality, HipLink fills in the gap and helps the emergency services of Tooele County get the job done.

 

 

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Improve Alert Response Time and Employee Productivity

 

Imagine you are the CEO of a large financial institution and your organization is losing approximately $1,000 per minute in revenue opportunities and employee productivity.  Your organization has a complex IT infrastructure and must monitor several critical business systems utilizing CRM, network monitoring tools, and custom in-house solutions. You have a room fully staffed with numerous dispatchers to respond to every alert – whether it is from the help desk or there is an emergency that needs handled immediately.  Yet your organization is still losing money in network downtime.  Why?  What is the solution?

 

In your organization, when an alert is received and it is not responding immediately, it jumps to the next operator.  This process continues until the problem has been acknowledged.  If an alert moves through 10 people before being acknowledged, that is one part of the slow alert response time.  When the alert is finally recognized, it must be determined what system the alert is pertaining to, who manages the system, the best way to contact that person, and then make contact to address the problem.  That is a lot of time when responding to an alert. 

 

Even more time is lost when contacting the technician because each has requested to be notified by pager, email, telephone, or a collaboration of all three ways.  This method can take approximately 30 minutes to simply notify and dispatch someone to fix the problem. You need a solution to minimize downtime and the financial liability affiliated with lost revenue and reduced employee productivity. 

 

Improving your notification system by automatically alerting technicians and sending immediate notifications of network oddities to lessen downtime is what HipLink Application Messaging does – and a lot more.  By providing your organization with a complete wireless communication and a rock-hard notification system, your organization will be able to substantially reduce alert response time. Automatic alerts are sent to technicians and they see problems as they occur, not 30 minutes later.  In fact, at one large financial institution, HipLink generates 1.3 million messages annually with each being processed and delivered in less than 30 seconds.  Not only has this reduced amount of downtime, but also has saved the company thousands of dollars per day.

Furthermore, HipLink provides the ability to review detailed notification records.  This helps ensure problems are addressed and resolved in the timeliest manner. 

 

Implementing HipLink Application Messaging can lessen the impact of a problem as well as speed up the resolution of an event.  A robust, highly scalable solution that is very easily integrated with any software application, HipLink Application Messaging offers the following advantages:

 

  • One-Way & Two-Way Messaging with all text and voice wireless receivers
  • Supports all alphanumeric and numeric pagers, wireless devices, cell phones, landline phones, faxes, etc.
  • Supports all wireless carriers and protocols
  • Advanced Message Filtering
  • GUI (Graphical User Interface) Administration

 

Your organization is now saving $28,000 per incident ($1,000 per minute from lost revenue and reduced productivity).  With alerts generated by HipLink, your company could reduce its staffing requirements for monitoring network conditions, consequently saving a lot of money and freeing extra resources. Ensuring the right person receives the right notification via department and grouping features, HipLink offers additional cost savings in paging and texts.

 

Improved alert response time, financial gains, and increased employee productivity is one phone call away.  Call HipLink today at 1-800-524-7503 to get your organization back to gaining time and money.  

 

 


You can read our Large IT Department Case Study HERE

 

 

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How Enterprises Can Improve Their Crisis Management Strategy

 

There is a shooter in the building.  A patient is missing.  A tornado is seven minutes away.  There is a major fire in the building.  Enterprises will inevitably face crises.  Preparation is key to effective crisis response management. If there is a shooter in the building, the facility is locked down and the police are notified.  This scenario should also include a previously prepared, very rapid announcement to the entire staff for everyone to stay where they are, lock the doors, and hide. Being prepared in this situation could save many lives by simply sending a message – if the messaging system itself is effective. 

 

In today’s world, wireless communication is the most effective method of alerting the right people at the right time that there is a crisis.  Regardless of the time of day or night, wireless communication ensures that, once notified, team members can work together to effectively respond in a crisis.

 

Mass Notification Software

 

The wireless infrastructure consists of many different carriers using varying protocols.  With individuals and enterprises having different needs and tastes, it is impossible for every person to use the exact same wireless device.  The key is to make all the different devices work together. 

 

HipLink is wireless messaging software providing enterprises, law enforcement, fire departments, utilities, and emergency dispatch centers text and voice messaging capabilities to any mobile device and carrier.  A web-based collaborative software that supports your enterprise before, during, and after an emergency, HipLink can work as a stand-alone messaging system or be integrated with virtually any software – including computer dispatch systems, PBXs, or other software for the wireless alert notification component.  Whether you need to emergently notify 50 individuals, 5,000 individuals, or an entire city, HipLink is an established, proven emergency alert system that will meet your mass notification needs. 

 

A robust, secure, and highly scalable wireless communications software, HipLink’s mass notification software has some of the following key features:

 

  • Alerts and notifications under a single umbrella to the widest possible range of devices: phones, pagers, fax machines, email, smartphones, etc.
  • Automatically switch communication protocols or networks when a disaster knocks out a key piece of infrastructure
  • Integrated mapping application sends alerts to very specific areas
  • Dispatch IPAWS from HipLink directly
  • Geographically target WEA, EAS, NWEM, COG to COG, and public feeds
  • Public-facing web sign-up module lets citizens specify the best means of communications

 

Notify the Right Groups at the Right Time

 

Grouping is a major feature of HipLink software that will improve your organization's crisis management strategy by ensuring the correct messages or tasks are assigned to the right individuals at any time, all the time.  These types of groups are:

 

  • Broadcast groups – everyone in the group receives the message
  • On-duty groups – allows for scheduled resources and alerts to be sent to particular groups at any time
  • Rotate groups – allows for even distribution
  • Escalation groups – allow for mission critical alerts that must be answered
  • Subscription Groups – individuals can opt in to receive updates
  • Follow-Me Groups – multiple receivers can be set up for one individual

 

A truly remarkable feature of HipLink is any group can be nested inside another group.  With this feature, an enterprise is equipped with powerful tools to easily build response groups within the organization. 

 

Unlimited Degrees of Permissions

 

If administration and upkeep are dependent on one unit in an enterprise, even the most robust solution can be inadequate.  HipLink Department Feature allows for distribution of administration and user functions to be delegated while still maintaining control.  Unlimited degrees of permissions can be assigned.  Smaller departments can support their own users, update schedules, and give permissions, ensuring that your wireless platform is always maintained and up-to-date with very little, if any, impact on the enterprise. 

 

Prepare, Respond, Recover

 

Utilizing HipLink, an enterprise is supported before, during, and after a crisis.  To prepare, an organization can perform test drills and see which areas need improvement, test carrier efficiency, assign responsibilities for responses, and more.  During a crisis, HipLink sends the most powerful alert notifications to all devices.  It allows one to see real-time status of resources, execute a response plan from devices, as well as perform remote applications from devices.  To aid in recovering from a crisis sooner, HipLink provides a performed detailed analysis of personnel response, carrier efficiency, and system performance.  This enables an enterprise to assess deficiencies and plan for faster responses in the event of future crises.

 

Maximum Reliability

 

In the event of a crisis, one of the very worst things that can happen is failure of the primary message delivery method.  The chance of this occurring with HipLink is non-existent, as HipLink has built-in failover functionality at the carrier level and the receiver level.  This means the message will be delivered even if the primary delivery method should fail. 

 

In the event of a crisis, you certainly want the best possible system for mass notification, alerts, and messaging to ensure the safety of your employees as well as protect your enterprise.  Integrating HipLink into your existing software is certain to improve your enterprise’s crisis management strategy.  For more information, contact HipLink at 800-524-7503.

  

 

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