HipLink Blog

Search

HipLink Insights

Welcome to our Blog! Please join the conversation with the latest company news and industry trends!

Subscribe to this list via RSS Blog posts tagged in communication platform
Streamline Your Wireless Communication Infrastructure

Safelite’s infrastructure is comprised of hundreds of applications, monitored constantly by a network monitoring system. Previously this system did not have a useful way to notify technicians wirelessly of any sudden network anomalies.The company’s main messaging protocol was email, which is unreliable for the notification of network service outages.

 

Any wireless communication between teams required a great deal of tedious programming, including typing individual email addresses for delivery.Precisely for this reason, Ted Meisky, the Manager of Open Systems for Safelite was tasked to find a more reliable wireless communication system for his company. During his search he discovered that HipLink was the only viable solution.

 

Here are some reasons that led to Safelite to choose HipLink to help streamline their wireless communication infrastructure:

 

 
Scheduling and Escalation

 

Upon looking for a wireless communication solution perfect for his company, Ted performed copious research. His results led him to conclude that only HipLink would work with Safelite to find the perfect communication plan for their company. Ted stated that he was “immediately impressed” with HipLink’s very robust group scheduling and escalation features, both of which Safelite had been sorely lacking in their past communications plans. HipLink was able to integrate with the company’s existing contact lists. Safelite was then able to program primary and secondary escalation of network alerts to 80 receivers. HipLink connects to a wide variety of communication types, including email, dial-up, and other wireless messaging protocols.

 

 
Incredible Expandability

 

Ted also found that HipLink’s incredible expandability was a must-have for Safelite. Using HipLink’s command line interface (CLI), Safelite was able to write the code for an additional front-end application that gave individual support groups extra control over their specific scheduling requirements. With this additional feature, the company is able to do things like overriding a team member’s on-call status. With so many receivers on so many different teams, the flexibility of changing schedules at any time is invaluable to the company.

 

Overall, Ted has found that HipLink was the perfect choice for Safelite’s new wireless communication system. It allows the company to centralize the management of their mission-critical alerts while also working around multiple complex schedules. Above all, HipLink worked to redesign communication within the company without forcing the company to redesign their existing infrastructure.

 

 

b2ap3_thumbnail_READ-CASE-STUDY-HERE-ICON_20170510-191741_1.png

 

 

 

Hits: 364
0

Posted by on in Blog
Saving Lives through Improved Communication

Medical centers are in the business of saving lives, making patient survival rates heavily dependent on the expediency and efficiency of the medical center’s communication methods. For instance, the ER nurse activates the trauma teams and the doctors and staff need the paging system to keep each other informed of developing situations and emergency cases. Unfortunately, the most common technical solutions for medical communication are outdated and inflexible. 

 

The Oklahoma Medical Center

Medical centers need very specific communication systems in order to meet HIPPA standards which require that sensitive information is protected. This results in limited upgrade options that can restrict opportunities for growth and improvement. However, medical centers do grow. One of the primary problems with an existing system at Oklahoma Medical Center was its failure to keep pace with other key systems. The distributor’s poor customer service and technical support made it difficult to fix problems or improve existing flaws.

 

An Oklahoma Medical Center needed more from their communication service. They needed hardware and software that could reach doctors and specialists on any device or platform. Any potential solution would have to reach staff on various carriers. A web-based graphical user interface (GUI) would simplify communication. Most importantly, the new system needed to be reliable, and it needed to back up that reliability with redundancies.

 

HipLink’s Solution

HipLink drew the Oklahoma Medical Center’s attention with the HipLink Desktop Messaging solution. It started at the heart of the medical center’s system by addressing the need for a web-based graphical user interface. This centralized system creates a natural shortcut to processes that took far longer under the old system. As departments were able to use templates for rapid messaging, first responders no longer had to go through phone trees. In addition, on-duty staff could rely on their messaging system to alert them in emergencies.

 

HipLink also implemented carrier redundancy. The system provided additional reliability with automatic failover and carrier support. With the system’s flexibility, the medical center is free to grow and adapt to new technology. This is thanks to HipLink’s scalable products, which transfer easily between different platforms, devices, and carriers.

 

A Brighter Future for Patients

The centralized solutions that HipLink brought to the Oklahoma Medical Center immediately eased the center’s mission to provide the best quality care to patients. With the new system in place, doctors and staff can rely on their paging system. It reaches everyone, cuts down wasted time, and is already saving lives.

 

Time is everything in a medical center, especially one with the diverse range of services offered by the Oklahoma Medical Center. HipLink’s centralized communication system made it possible to communicate faster, easier, and more reliably. Ambulance crews can get information back quickly, and data goes out to all of the relevant teams rapidly. Most importantly, HipLink remains involved with their system, providing the support the medical center requires. 

 

 

Read our case study HERE.

 

 

 

Hits: 922
0
Enhance Clinicians’ Ability to Focus on Direct Patient Care

Grace Hospital in Ohio is commonly known as a high stress and high fatigue environment. Operating as a not-for-profit hospital, within a hospital, Grace handles patients with the most complex and serious cardiac conditions. While they only staff experienced and dedicated individuals, all four hospitals suffered from alarm fatigue, a struggling budget, and strained communication.

 

Alarm Fatigue and its Dangers

 

What is alarm fatigue? This term describes the kind of burnout that affects nurses and clinicians in a high stress environment. Seemingly, every minute of every day, alarms go off in a hospital - given that just about every patient monitoring equipment has an alarm. It often becomes difficult for nurses to differentiate between important, non-emergency alarms, and emergency alarms.

 

HipLink leads the way in providing solutions to this problem. With our technology, alerts are sent to nurses’ smartphones as an alarm goes off. This allows the nurse to immediately see the severity of the alarm and the choice to respond to it. HipLink’s secure messaging system also maintains patient confidentiality, while giving nurses the equipment they need to do their job.

 

High Costs for a Non-Profit

 

Fighting alarm fatigue was based on two main resources of Grace Hospital: cost and manpower. The nursing profession, always in-demand, created a recruiting challenge for Grace Hospital. This was due to its four locations and highly specific work. Given that the hospital is a not-for-profit organization, gathering funding presented a challenge for its less than ideal budget and this affected manpower conditions. Without money to invest in larger technological solutions, the hospital turned to staff members to ease the burden.


The hospital’s solution included setting up a “war room.” From there, clinicians monitored all alerts. When a crisis arose, they directed the nurses to answer it. While this solution was imperfect, it was better than nothing. Unfortunately, it ate into the budget and produced an unnecessary delay in treatment.

 

Now that HipLink and other services presented by AT&T are on the floor, these war rooms aren’t needed. This saves the hospital money by easing staffing problems. Nurses work the floor instead of being on monitoring duty. More gets done and individual patient care goes back to being the main focus.

 

Communication is Critical

 

Grace Hospital now faced the final hurdle of poor communication as the hospital was spread out over four locations. Moreover, each location was housed in a hospital-within-a-hospital. This posed unique challenges to communication. AT&T worked with Grace Hospital to set up a virtual private network that saved them money and supported HipLink messaging.

 

Not-for-profit hospitals like Grace Hospital face mounting obstacles to get the cutting-edge technology that they need. Ohio’s Cleveland area is better served now that Grace Hospital’s four locations are linked. Saving money on monitoring and cutting down on alarm fatigue allows nurses to put their focus back on individual patient care.

 

 

Read our Case Study on Grace Hospital & HipLink HERE.

 

 

 

 

 

 

 

Hits: 991
0