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Saving Lives through Improved Communication

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Medical centers are in the business of saving lives, making patient survival rates heavily dependent on the expediency and efficiency of the medical center’s communication methods. For instance, the ER nurse activates the trauma teams and the doctors and staff need the paging system to keep each other informed of developing situations and emergency cases. Unfortunately, the most common technical solutions for medical communication are outdated and inflexible. 

 

The Oklahoma Medical Center

Medical centers need very specific communication systems in order to meet HIPPA standards which require that sensitive information is protected. This results in limited upgrade options that can restrict opportunities for growth and improvement. However, medical centers do grow. One of the primary problems with an existing system at Oklahoma Medical Center was its failure to keep pace with other key systems. The distributor’s poor customer service and technical support made it difficult to fix problems or improve existing flaws.

 

An Oklahoma Medical Center needed more from their communication service. They needed hardware and software that could reach doctors and specialists on any device or platform. Any potential solution would have to reach staff on various carriers. A web-based graphical user interface (GUI) would simplify communication. Most importantly, the new system needed to be reliable, and it needed to back up that reliability with redundancies.

 

HipLink’s Solution

HipLink drew the Oklahoma Medical Center’s attention with the HipLink Desktop Messaging solution. It started at the heart of the medical center’s system by addressing the need for a web-based graphical user interface. This centralized system creates a natural shortcut to processes that took far longer under the old system. As departments were able to use templates for rapid messaging, first responders no longer had to go through phone trees. In addition, on-duty staff could rely on their messaging system to alert them in emergencies.

 

HipLink also implemented carrier redundancy. The system provided additional reliability with automatic failover and carrier support. With the system’s flexibility, the medical center is free to grow and adapt to new technology. This is thanks to HipLink’s scalable products, which transfer easily between different platforms, devices, and carriers.

 

A Brighter Future for Patients

The centralized solutions that HipLink brought to the Oklahoma Medical Center immediately eased the center’s mission to provide the best quality care to patients. With the new system in place, doctors and staff can rely on their paging system. It reaches everyone, cuts down wasted time, and is already saving lives.

 

Time is everything in a medical center, especially one with the diverse range of services offered by the Oklahoma Medical Center. HipLink’s centralized communication system made it possible to communicate faster, easier, and more reliably. Ambulance crews can get information back quickly, and data goes out to all of the relevant teams rapidly. Most importantly, HipLink remains involved with their system, providing the support the medical center requires. 

 

 

Read our case study HERE.

 

 

 

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Guest Sunday, 17 December 2017