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HipLink-Benefits of Emergency Messaging Software for First Responders

As more organizations turn to the use of emergency messaging software, first responders see a great advantage to having a system in place that uses this service. Hospitals, emergency management teams, and municipalities use emergency notification and mass communication programs to handle crisis management in a very efficient way.

 

With this brought to light, police and fire departments, and emergency medical services have integrated these software programs into their daily operations. The benefits span from unification and validity to response time and employee protection. With emergency messaging software, first responders can add an extra layer of protection to their job as the world continues to change.

 

Emergency Messaging Software Provides Consistency

 

One of the greatest advantages of centralized emergency message software for first responders is that it creates a level of consistency throughout each department that can be used for unification and accountability. With the integration of these software programs, responders can communicate in an easier and more effective way across the same system. Once employees learn to use the system, they can initiate notification campaigns that greatly benefit all involved. In addition to unifying your department, you will also benefit from the regulatory compliance needed to disperse emergency mass notifications.

 

Employee Protection and Security

 

When you use a centralized software platform, organizations benefit from rapid and reliable information about their personnel. This helps to get credible feedback on who needs assistance and who has failed to respond with an update on their status. Not only will you be able to keep tabs on your employee’s safety, emergency communication systems can enable you to quickly react to large-scale threats in your community. Major weather threats, pandemics, and terrorist activity can be rapidly reported across multiple platforms and to large numbers of people.

 

Emergency Messaging Software for the Public

 

Emergency messaging is also essential to the public at large. Targeted campaigns help avoid misinformation by distributing controlled messages that deter panic and rumors. Another benefit of the software is that it allows for faster response time with an increase in communication means. This benefit is particularly important because it can save lives. Through emergency messaging software, organizations easily deliver messages to large groups of people. If there is an imminent threat to the community, for example, police departments can notify hundreds or thousands of people at once. And, through acknowledgment receipts, organizations can ensure that the message has been delivered.

 

A centralized system for emergency messaging is a great asset. It can provide protection to the responders, the public, and even help to save lives of those in danger. What better way to increase the outcome of any incident than to implement a unified system that is easy and effective.

 

 

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Hiplink-How Wireless Notification Software is Changing Public Transportation Communication

Wireless notification software has changed the way public transportation systems effectively communicate. Think about all the different modes of transportation available to people throughout the world today. Airliners, trains, trucks, and even small vehicles would not be able to function safely if there weren’t proper communication systems set in place.

 

Have you ever wondered where the updates come from on the electronic signs you pass on the highway? The transportation world has an intricate communication system to handle emergencies, reduce traffic buildup, and notify travelers of interruptions on the road. As the world continues to change, wireless notification software allows you to enjoy a safe and stress-free trip by land, rail, air or sea.

 

How Wireless Notification Software Works

 

Each day, twenty-four hours a day, some mode of transportation is used throughout the world. The transportation system is an essential part of our economy, our community, and our everyday lives. So, how do pilots, conductors, and truckers keep an open line of communication to ensure that their passengers are safe?

 

Through the integration of wireless notification software, the transportation industry can communicate large and small incidents that have the potential to disrupt business and risk the lives of your passengers. These powerful tools help a transportation company to communicate critical information in a fast and effective way. This is regardless of what device is being used, where you are, or what time zone you work in. Moreover, wireless notification software ensures solid coordination, fast delivery, and real-time communication that is essential to handle emergencies and to transport goods.

 

This software doesn’t only work within a company. Airport officials can alert maintenance crews, TSA employees, and airline representatives in the case of an emergency landing. Freight train conductors can jump into action when a piece of equipment fails with notification to emergency responders, public officials, and even media communication groups. And, delivery companies can save time and money by re-routing their trucks during road closures, traffic jams, and weather hazards. The possibilities are endless when you integrate wireless notification systems into your transportation company.

 

Advantages of Automatic Notification Software

 

In addition to safety advantages, the use of wireless notification software can improve your transportation business. The software is designed to integrate with your existing software applications, dispatch systems, access control systems, and any other programming you currently use. And, you have complete control over who gets notified and when. Users can be defined through the system with specific permissions and departments. This allows the software to be used for individual needs without the risk of security issues.

 

Because transportation problems affect large numbers of people at one time, the software is capable of handling tens of thousands of messages per hour. This will ensure that regardless of the demand of your transportation environment, your messages are delivered. Key personnel will be notified of runway closures, server failures, security breaches, weather warnings, or emergency response practices. Your messages will reach the right people immediately, so everyone involved can react in the fastest, safest way possible.

 

The transportation industry relies on fast and reliable communication to operate safely and efficiently. When you integrate wireless notification software for your communication needs, you can be sure your company will work to its fullest potential. Wireless notification software guarantees that emergency notifications and road interruptions don’t ruin the enjoyment of your passengers’ land, rail, air, or sea trip.

 

 

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Ensure Effective IT Alerting During Outages

In the business world of today, IT infrastructure downtime is unacceptable and bad for business. Worldwide communication must happen in seconds. Even when aspects of network infrastructure are unavailable the rest of the world continues to work.

 

One of the issues facing companies today is IT alerting. Many systems have appropriate support to alert the right IT personnel in the occasion of an outage. However, what happens when the communication method for your alert structure is the part of the system that is down? In the case study that follows, we look at a law firm that experienced this issue and how HipLink provided an effective solution.

 

When a large national corporate law firm identified gaps in its IT alerting system, the company's network monitoring application was robust and fired off emails to IT staff when issues arose. This system worked well, using email as the emergency line by which personnel received messages.

 

Challenges arose when the right people were not receiving intended messages. Other concerns were what would happen if the email server was part of an outrage and what mechanism would key IT staff receive alerts.

 

The law firm needed an additional layer of IT alerting, a way to use dial-up messaging as a workaround when email was unavailable. Employees of the firm that needed constant access to data used wireless laptops and mobile phones. The firm needed a way for the IT systems to communicate with these devices other than email.

 

The answer to the problem was HipLink Solutions’ wireless alert notification software. As the firm already used Microsoft Operations Manager and SMARTS, HipLink integrated seamlessly to offer a workaround in the case of emergency. HipLink’s wireless alert notification software integrates easily to several host protocols. These include TAP, WCTP, SNPP, SMTP, DTMF, and HTTP. These terms are IT-speak for it works with all the commonly used language protocols used to communicate in the digital world.

 

In this case, the law firm used TAP. The TAP protocol is used to easily send messages over landline modems, bypassing any internal systems that may be affected by an outage. This workaround allowed for specified IT team members to receive alerts even when email was not accessible.

 

HipLink’s industry-leading programs and team offered an innovative solution to a simple problem. IT alerting systems help ensure that the right people know about issues so that resolution happens fast. Less down time equals better customer experiences, greater revenue and better business relationships.

 

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Streamline Your Wireless Communication Infrastructure

Safelite’s infrastructure is comprised of hundreds of applications, monitored constantly by a network monitoring system. Previously this system did not have a useful way to notify technicians wirelessly of any sudden network anomalies.The company’s main messaging protocol was email, which is unreliable for the notification of network service outages.

 

Any wireless communication between teams required a great deal of tedious programming, including typing individual email addresses for delivery.Precisely for this reason, Ted Meisky, the Manager of Open Systems for Safelite was tasked to find a more reliable wireless communication system for his company. During his search he discovered that HipLink was the only viable solution.

 

Here are some reasons that led to Safelite to choose HipLink to help streamline their wireless communication infrastructure:

 

 
Scheduling and Escalation

 

Upon looking for a wireless communication solution perfect for his company, Ted performed copious research. His results led him to conclude that only HipLink would work with Safelite to find the perfect communication plan for their company. Ted stated that he was “immediately impressed” with HipLink’s very robust group scheduling and escalation features, both of which Safelite had been sorely lacking in their past communications plans. HipLink was able to integrate with the company’s existing contact lists. Safelite was then able to program primary and secondary escalation of network alerts to 80 receivers. HipLink connects to a wide variety of communication types, including email, dial-up, and other wireless messaging protocols.

 

 
Incredible Expandability

 

Ted also found that HipLink’s incredible expandability was a must-have for Safelite. Using HipLink’s command line interface (CLI), Safelite was able to write the code for an additional front-end application that gave individual support groups extra control over their specific scheduling requirements. With this additional feature, the company is able to do things like overriding a team member’s on-call status. With so many receivers on so many different teams, the flexibility of changing schedules at any time is invaluable to the company.

 

Overall, Ted has found that HipLink was the perfect choice for Safelite’s new wireless communication system. It allows the company to centralize the management of their mission-critical alerts while also working around multiple complex schedules. Above all, HipLink worked to redesign communication within the company without forcing the company to redesign their existing infrastructure.

 

 

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Modernizing Communication to Improve Efficiency

Tooele County was quickly emerging as a profitable and attractive destination for those businesses that were looking to find a growing base of customers. According to reports, Tooele County had also seen a major increase in job growth. Moreover, Tooele County is home to a number of tourist attractions. Tooele County in Utah is only about a thirty minute commute by car from Salt Lake City, making it an ex-urban community that continues to grow in popularity with new families and residents.

 

 

Modernizing Emergency Services

 

Due to infrastructure growth, jobs, and population, Tooele County has had to change its’ emergency services to meet the growing demand. In order to modernize the communication and improve the efficiency of the emergency services units of Tooele County, the county adapted the Spillman CAD (Computer-Aided Dispatch) system. This system uses wireless communications in accordance with a partnership through HipLink’s software.

 

By combining the Spillman CAD and HipLink software, the first responders of Tooele County are able to send and receive automated messages. Both the inbound and outbound messages have real-time updates when responding to either an emergency or a crisis in the county. Text messages are delivered automatically by HipLink’s messaging software and the cell phones and receivers of first responders are connected to agency personnel. Luckily, the men and women of Tooele County emergency services no longer have to wait five minutes or ten minutes for these messages to come through. They will be kept frequently up to date in case they are needed in the county.

 

 

The Benefits of HipLink

 

Because of HipLink’s easy functionality, a registered user of the system can easily access needed tools. For instance, the user could simply log-in, type up a message, select which group(s) of emergency personnel should receive the message, and then hit ‘send’ to relay the message. This simplification saves time and money. Tooele County saves money in their budget by eliminating the need to buy radio pagers to stay in touch with other emergency services personnel.

 

HipLink’s software allows any and all emergency personnel to receive text message updates and alerts directly to their personal cell phone or smartphone device. If first responders have a question about any text message(s), they can reply directly to the sender of the message(s) and ask for clarification if they have any questions or concerns. Instead of worrying about a lack of radio pagers or their poor functionality, HipLink fills in the gap and helps the emergency services of Tooele County get the job done.

 

 

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